Flexi-Brick™ Products offer a Full 20-Year WarrantyFlexi-Brick™ products carry a 20-year limited warranty. If the Flexi-Brick™, bricks or mortar are in any way defective when installed*, Flexi-Brick™ will replace the defective bricks and/or mortar with new materials at no expense to the original owner**. The replacement of brick does not include the labor cost for the removal of or replacing the brick. The Flexi-Brick™ product warranty does not include and is not limited to the following: Settling of a structure or any other structural movement, contact with chemicals, paints, acids, stains, oxidation, improper installation, improper clearances from heating sources, or acts of God.
*Flexi-Brick™ products must be installed on structures that are in accordance with all local building codes and installed to manufactures specifications. Not suitable for traffic areas such as sidewalks or driveways.
** The warranty is limited to the original owner of the
Warranty Claim Submission & Performance- Any claim covered by the written terms of this warranty must be promptly presented in writing to Flexi-Brick™, LLC at 500 Elk Street, Buffalo, New York 14210, and directed to the Marketing Manager, Claims Department , and accompanied by a photo copy of the original owners/purchasers Warranty Certificate and receipt.
If, after inspection by a Flexi-Brick™ representative, the damaged/defective material/product is in fact determined to be covered by the Product warranty, Flexi-Brick™, LLC will, at its option, replace the defective material/product(s), or refund the original purchase price.